Yesterday USCIS released guide on the services provided by USCIS. This is a quick cheat sheet for anyone who is trying to get in contact with USCIS Customer Representative regarding recently filed cases, queries or any discrepancy in their receipt or approval notice. This Customer Service Reference Guide provides information on the services provided by USCIS. This guide is a duplicate of the information used by the representatives at the National Customer Service Center to answer calls on our toll free numbers.For information about a particular immigration benefit or service, please select the appropriate topic on the menu below. USCIS encourages petitioners to go through this information before calling National Service Center. This is the comprehensive information that is available online. Individual should bookmark this page for future reference.
Getting Ready to File (326KB PDF)
Need to Order Form (21KB PDF)
Benefits for U.S. Citizens (1375KB PDF)
Benefits for Permanent Residents (1447KB PDF)
Nonimmigrants (1579KB PDF)
Refugees and Asylees (320KB PDF)
Filing for Permanent Residence based on Employment (207KB PDF)
Filing for Permanent Residence Based on a Family Petition (331KB PDF)
Employer Responsibility ( PDF)
Employment Authorization (140KB PDF)
Temporary Protected Status (534KB PDF)
Special Programs (233KB PDF)
Hiring a Foreign National for Short-Term Employment (1915KB PDF)
Helping a Foreign National Employee Get Permanent Resident Status (676KB PDF)
Treaty Traders and Investors (416KB PDF)
Source : USCIS Customer Service Guide