How to contact USCIS National Customer Service Center ?

Yesterday USCIS released guide on the services provided by USCIS. This is a quick cheat sheet for anyone who is trying to get in contact with USCIS Customer Representative regarding recently filed cases, queries or any discrepancy in their receipt or approval notice. This Customer Service Reference Guide provides information on the services provided by USCIS. This guide is a duplicate of the information used by the representatives at the National Customer Service Center to answer calls on our toll free numbers.

For information about a particular immigration benefit or service, please select the appropriate topic on the menu below. USCIS encourages petitioners to go through this information before calling National Service Center. This is the comprehensive information that is available online. Individual should bookmark this page for future reference.

---

• Getting Ready to File (326KB PDF)

• Need to Order Form (21KB PDF)

• Benefits for U.S. Citizens (1375KB PDF)

• Benefits for Permanent Residents (1447KB PDF)

• Nonimmigrants (1579KB PDF)

• Refugees and Asylees (320KB PDF)

• Filing for Permanent Residence based on Employment (207KB PDF)

• Filing for Permanent Residence Based on a Family Petition (331KB PDF)

• Employer Responsibility ( PDF)

• Employment Authorization (140KB PDF)

• Temporary Protected Status (534KB PDF)

• Special Programs (233KB PDF)

• Hiring a Foreign National for Short-Term Employment (1915KB PDF)

• Helping a Foreign National Employee Get Permanent Resident Status (676KB PDF)

• Treaty Traders and Investors (416KB PDF)

Source : USCIS Customer Service Guide

'Hard' vs 'Soft' LUD - How to use it to track your case status with USCIS?

If you heard people talking about keeping track of 'Soft' and 'Hard' LUDs on forums and other websites, and wondered what it is, now you can understand what is LUDs and how you can use them to track any activity on your petition that is pending with USCIS. LUD is an abbreviation for 'Last Updated Date'. In order to track any activity on your pending petition, you will first need to register an account with USCIS to check your case status online.

Here is a link to register for USCIS case tracking system. Once you are registered to the system, you will need to add each case you want to track based on receipt number on notice that you had recently received from USCIS. You will see your case as shown below. You can track LUD (Last Updated Date) on your case in column shown with red box below.


You can go into each case to check your status. USCIS allows an individual to setup an email or mobile alert to track case status update.


Hard LUDs
"Hard" LUD (Last Updated Date) is one where you see status update to your case. Example from "Initial Review" to "Decision". Here you know why case was updated; you can see the update status online. You can even get an email or mobile alert, if you had opted for this option. However, the status will only change if the USCIS updates your case from one to other (receipt notice, approval notice, request for evidence (RFE), notice of intent to deny (NOID), card production, or other documents) or on receipt of response to RFE, NOID or request to premium process the case.

Soft LUDs
"Soft LUD" is one where you will not see any change in status or get an email alert from USCIS. These are the internal activities that occur at USCIS. For example your I-485 case has been processed and ready to be approved, but USCIS could not approve it because your priority date is not current. Others like your fingerprints get added in the system, your background check results are received, your case was moved internally from one cabinet to other or moved from one service center to other etc. You can track this by logging into USCIS Case Status system and checking "Last Updated" column in your portfolio. If you know that you expect any update in your case due to FP or background check or your I-485 is about to process, you can track this based on "Soft LUD". But again, this is all based on guesstimate and no one other than USCIS knows what is the real reason behind the update. My personal opinion is that I would not lose my sleep over tracking Soft LUDs. You will never get anything useful from it.

H1B FY 2011 Cap Count - April 09, 2010

USCIS Continues to Accept FY 2011 H-1B Petitions

WASHINGTON - U.S. Citizenship and Immigration Services (USCIS) today announced it continues to accept H-1B nonimmigrant petitions subject to the Fiscal Year 2011 (FY 2011) cap. USCIS will monitor the number of petitions received for both the 65,000 general cap and the 20,000 U.S. master’s degree or higher educational exemption.

USCIS has received approximately 13,500 H-1B petitions counting toward the 65,000 cap. The agency has received approximately 5,600 petitions for individuals with advanced degrees.

USCIS will provide regular updates on the processing of FY 2011 H-1B petitions. These updates and helpful filing information can be found at USCIS’ Web site. Should USCIS receive the necessary number of petitions to meet the cap, it will issue an update to advise the public, that the FY 2011 H-1B cap has been met as of a certain date (the “final receipt date”). The final receipt date will be based on the date USCIS physically receives the petition, not the date that the petition has been postmarked. The date USCIS informs the public that the cap has been reached may differ from the actual final receipt date.

To ensure a fair system, USCIS may randomly select the number of petitions required to reach the numerical limit from the petitions received on the final receipt date. USCIS will reject cap subject petitions that are not selected, as well as those received after the final receipt date.

For cases filed for premium processing during the initial five-day filing window of April 1-7, the 15-day premium processing period began April 7. For cases filed for premium processing after the filing window, the premium processing period begins on the date that the petition is physically received at the correct USCIS Service Center.

Petitions filed by employers who are exempt from the cap or petitions filed on behalf of current H-1B workers who have been counted previously against the cap within the past six years will not count toward the congressionally mandated H-1B cap.

Therefore, USCIS will continue to process all petitions filed. For more information on USCIS and its programs, visit www.uscis.gov.

H-1B in General: U.S. businesses use the H-1B program to employ foreign workers in specialty occupations that require theoretical or technical expertise in fields, such as scientists, engineers, or computer programmers.

Senator Grassley's letter to Director of USCIS to ensure accountability in H-1B visa program

WASHINGTON – One year after an internal assessment showed extensive fraud and abuse in the H-1B visa program, Senator Chuck Grassley today is asking U.S. Citizenship and Immigration Services to hold employers accountable by requesting evidence from petitioners that H-1B visa holders actually have a job waiting for them in the United States.


In his letter to the director of U.S. Citizenship and Immigration Services, Alejandro Mayorkas, Grassley cited an Iowa company that was recently indicted for not having jobs available for the H-1B workers they petitioned for, and placing them in non-pay status upon arrival in the United States. Grassley also noted that the business allegedly submitted Labor Condition Applications with the U.S. Department of Labor that stated prevailing wage data for a location in Iowa rather than the higher prevailing wage for the location outside Iowa where the worker would actually be employed.


“The United States is in need of an immigration overhaul. Porous borders, shoddy workplace enforcement, and fraud-heavy guest worker programs all contribute to our illegal immigration problems. We don’t need a long, arduous legislative process to get at some of the problems. The agency can take immediate steps to eliminate fraud in the H-1B program, including cracking down on body shops that do not comply with the intent of the law. Employers need to be held accountable so that foreign workers are not flooding the market, depressing wages, and taking jobs from qualified Americans,” Grassley said. “Asking the right questions and requesting the necessary documents will go a long way in getting out the fraud in the H-1B program.”


Grassley also asked for an update on the steps being taken U.S. Citizenship and Immigration Services to alleviate other problems found in the 2008 benefits fraud and compliance assessment. The internal report found that more than 20 percent of petitions reviewed were based on fraud. Grassley has proposed several legislative changes to the program, but says this is something that can be done administratively to get at the fraud perpetrated by employers.


Here is a copy of the text of the letter to Mayorkas.


September 29, 2009


The Honorable Alejandro Mayorkas
Director
U.S. Citizenship and Immigration Services
Department of Homeland Security
Washington, D.C.


Dear Director Mayorkas:


It’s been one year since U.S. Citizenship and Immigration Services (USCIS) released its benefits fraud and compliance assessment of the H-1B Non-immigrant Visa Program. This report evaluated the integrity of the H-1B visa program by reviewing a sample of petitions and by taking a comprehensive look at all aspects of the petition process. Unfortunately, the assessment showed that 20.7% of visa cases reviewed were identified as having outright fraud or other program violations associated with them.


Upon release of the benefits fraud assessment, I wrote to Acting Director Jonathan Scharfen to ask what steps USCIS had taken or would take to restore integrity in the program. Acting Director Scharfen reported to me that the agency had issued internal field guidance informing adjudicators of the findings and instructing them to make changes to how they adjudicate H-1B petitions.


While I appreciate the steps taken to alert USCIS Service Center adjudicators about the report and fraud indicators to be watchful for, I am surprised that no guidance has been provided to adjudicators, or to the public, about additional evidence to be gathered from petitioners. Adjudicators were told to “seek to resolve any and all issues through a Request for Evidence” but the guidance did not specify the evidence that should be requested of applicants. One of the changes that USCIS was considering, per Acting Director Scharfen, was clarifying what documentation must be submitted when the alien will be assigned by the H-1B petitioner to a third-party worksite.


We have seen substantial fraud and program violations by employers who bring in H-1B visa holders and then outsource them to other worksites. Such was the case with the indictment of Vision Systems Group, Inc. earlier this year in my home state. U.S. Immigration and Customs Enforcement alleges that the company did not have jobs available for the H-1B workers they petitioned for, and placed them in non-pay status upon arrival in the United States. Additionally, Vision Systems allegedly submitted Labor Condition Applications (LCAs) with the U.S. Department of Labor (DOL) that stated prevailing wage data for a location in Iowa rather than the higher prevailing wage for the location outside Iowa where the worker would actually be employed.


I seek your commitment to tackle this problem immediately. Simply put, adjudicators should be asking companies up front for evidence that H-1B visa holders actually have a job awaiting them in the U.S., i.e. that workers are not coming in only to be “benched” by employers and that the job the workers are filling is the same job and in the same location as the lob/location described in the LCA approved by DOL. I strongly encourage USCIS to request from petitioners that have stated they will be assigning H-1B workers to third-party worksites copies of relevant portions of any and all contracts or agreements between the petitioning company and the third-party worksites that prove the foreign workers will actually have work upon arrival and that the work will in fact be performed at the places described in the approved LCA and in the itinerary submitted with the petition. This evidentiary requirement should be instituted immediately so that USCIS can ensure that H-1B workers are filling true vacancies rather than taking jobs from qualified Americans.


Acting Director Scharfen also noted that the agency was considering other anti-fraud initiatives, including: changing the I-29 petition form; clarifying when a petitioner must file an amended H-1B petition based on a material change in employment; modifying the H-1B evidentiary requirements; prohibiting a petitioner from passing any fee associated with an H-1B petition to the beneficiary; and prohibiting subsequent filings by those who previously were found to have committed fraud in an attempt gain an immigration benefit. I would like an update on these efforts that were being considered by USCIS, including detailed explanations as to why any of them have been shelved or not implemented in the last year.


Acting Director Scharfen also reported that USCIS would “soon begin using independent, open source data available through commercial sources to obtain information regarding the petitioner that would be relevant to the adjudication of the petition.” Has any action on this “independent documentation” effort taken place? Do you, as the new Director, believe that such an initiative is worthwhile, efficient, and necessary?


In addition to the above-mentioned issues, I would like to know what other steps you are taking to alleviate the problems found in the 2008 benefits fraud assessment, including the following:


• Employees are working at locations not identified in the petition and/or Labor Condition Application (LCA);
• Actual job duties differing from those described in the LCA and petition;
• Failure to pay prevailing wage or required the beneficiary to pay some or all of the American Competitiveness and Workforce Improvement Act of 1998 fees;
• Use of fraudulent or forged documents or signatures; and
• Aliens misrepresenting they were maintaining status when returning to the U.S. even though they previously had failed to maintain H-1B status.



Fraud in the H-1B visa program only hurts companies that play by the rules and truly need highly skilled workers. For this reason, it’s vitally important that your agency take all steps necessary to eliminate abuse and take action against those who do not comply with the law.


When we met prior to your confirmation hearing, you committed to rooting out fraud and abuse in all visa programs, but specifically the H-1B visa program. Upon being confirmed, you also answered several questions for the record, including ones that I submitted about the H-1B visa program. You said, “I believe the existence of fraud in the H-1B visa program needs to be addressed forcefully.” Your statement complements that made by Secretary Napolitano herself in her testimony before the Senate Judiciary Committee last May: “From an enforcement standpoint, my priority is to make sure that there’s not fraud occurring within the H-1B program at all.” You also said you would promptly conduct a thorough review of USCIS programs to identify areas in need of improvement and in need of increased focus, and that you would develop a close working relationship with ICE to ensure that fraud and abuse are addressed through criminal prosecution.


I look forward to hearing about the thorough review that you promised to undertake as soon as you were confirmed. I appreciate your consideration of the issues I have raised, and await your speedy response to this letter.


Sincerely,




Charles E. Grassley
United States Senator

Case Status Inquiries with the Service Centers

WASHINGTON - U. S. Citizenship and Immigration Services (USCIS) has issued instructions on making inquiries with the agency's four Service Centers. Customers, community-based organizations and liaison groups should follow this guidance when inquiring about case related issues. This new process standardizes customer service and streamlines processing of customer inquiries at USCIS Service Centers. The step-by-step instructions are as follows:

Step 1: Contact the National Customer Service Center (NCSC) at 1-800-375-5283. The NCSC can assist customers, community-based organizations and liaison groups with case related inquiries. Before calling the NCSC please have available your receipt number, alien registration number, type of application filed and date filed. During your call we recommend that you take note of the following information:

-The name and/or id number of the NCSC representative

-The date and time of the call

-Any service request referral number, if a service referral on a pending case
is taken

Step 2: If more than 30 days have passed since you contacted the NCSC and the issue has not been resolved or explained you can email the proper USCIS Service Center to check the status of your case.

-California Service Center: csc-ncsc-followup@dhs.gov

-Vermont Service Center: vsc.ncscfollowup@dhs.gov

-Nebraska Service Center: ncscfollowup.nsc@dhs.gov

-Texas Service Center: tsc.ncscfollowup@dhs.gov

Please note: Emails should be sent to the Service Center that has jurisdiction over your case. The receipt notice will indicate EAC for the Vermont Service Center, SRC for the Texas Service Center, LIN for the Nebraska Service Center, and WAC for the California Service Center.

When contacting the Service Centers by email you will need to provide the information outlined in Step 1. If the NCSC did not issue a service request after your call, please indicate the reason the NCSC representative did not issue the request.

Step 3: In the event you do not receive a response within 21 days of contacting the appropriate Service Center, you may email the USCIS Headquarters Office of Service Center Operations by email at: SCOPSSCATA@dhs.gov. You will receive a response from this email address within ten days.

USCIS to Resume Premium Processing for I-140 Petition Starting June 29, 2009

WASHINGTON—USCIS announced today that effective June 29, 2009, it will resume Premium Processing Service for Form I-140, Immigrant Petition for Alien Worker, in accordance with 8 CFR 103.2(f)(2). After an evaluation of its I-140 backlog reduction efforts and increased I-140 adjudicative efficiencies, USCIS has concluded that it is now able to provide Premium Process Service for this benefit. USCIS will accept Premium Processing requests for Form I-140 Immigrant Petition for Alien Worker ,involving EB-1 Aliens with Extraordinary Ability, EB-1 Outstanding Professors and Researchers, EB-2 Members of Professions with Advanced Degrees or Exceptional Ability not seeking a National Interest Waiver, EB-3 Professionals, EB-3 Skilled Workers, and EB-3 Workers other than Skilled Workers and Professionals.

Premium Processing Service is still not available for Form I-140, Immigrant Petition for Alien Worker, involving EB-1 Multinational Executives and Managers and EB-2 Members of Professions with Advanced Degrees or Exceptional Ability seeking a National Interest Waiver.

Under the Premium Processing Service, USCIS guarantees petitioners that, for a $1,000 processing fee, it will issue either an approval notice, or where appropriate, a notice of intent to deny, a request for evidence or open an investigation for fraud or misrepresentation, within 15 calendar days of receipt. If the petition is not processed within 15 calendar days, USCIS will refund the $1,000 fee and continue to process the request as part of the Premium Processing Service. In addition to faster processing, petitioners who participate in the program may use a dedicated phone number and e-mail address to check on the status of their petition or ask any other questions they may have concerning their petition.

Premium Processing Service continues to be available for previously designated classifications within Form I-140 and Form I-129, Petition for Nonimmigrant Worker.

Information about the expanded Premium Processing Service, including what classifications are eligible to request such processing, is available on the USCIS website at www.uscis.gov or by calling the USCIS National Customer Service Center toll free at 1-800-375-5283.

Does your Form I-94 has an Incorrect Information?

If you have an incorrect information on Form I-94 card or you have lost it, Please do not neglect this. Rather follow right procedure to amend it.

What If your Form I-94 has incorrect information on it?
If your Form I-94, Arrival-Departure Record, was issued by U.S. Customs and Border Protection (CBP) (at a port of entry) and it has an error, you should go to the nearest CBP Office with proof of entry or admission and the Form I-94, and request a new Form I-94. If the Form I-94 was issued by USCIS (at a local USCIS office or from a USCIS Service Center) and it has an error, you should go to a USCIS local office and request a new Form I-94. If the officer at the local office is not convinced that the Form I-94 was issued in error, the officer may advise you to file a Form I-102, Application for Replacement/Initial Non-immigrant Arrival Departure Document.

What If your Form I-94 has been lost, stolen, mutilated, or destroyed?
If your Form I-94 has been lost, stolen, mutilated, or destroyed, you will need to apply for a replacement Form I-94 by filing a Form I-102.

Reminder: Traveling with Pending H1B Application

Please avoid traveling out of US if you have recently filed H1B application for FY 2010 and currently waiting for approval. If an applicant is currently in US and has filed H1B FY 2010 for 'change of status', traveling outside US would void one's application.

This is also true for any application filed with USCIS for 'change of status'. In case of emergency, if you have to travel outside country, please ask your lawyer to file an I-907 for premium processing. Request for premium processing can be filed during H1B application or any time after I-797 receipt is received. If for some reason your case is not validated within 15 days, you can even request to expedite the case as a last resort.

USCIS Expedite Criteria

All expedite requests are reviewed on a case-by-case basis, and are granted at the discretion of the Director. The criteria are as follows:

• Severe financial loss to company or individual
• Extreme emergent situation
• Humanitarian situation
• Nonprofit status of requesting organization in furtherance of the cultural and social interests of the United States
• Department of Defense of National Interest Situation (Note: Request must come from official United States Government entity and state that delay will be detrimental to our Government)
• USCIS error
• Compelling interest of USCIS

If your case is at a local office at the time you need to make your emergency request, please go to the local office in person to make your request. Please be sure to take all supporting documentation with you.

If your case is at one of our Service Centers or the National Benefits Center, please call customer service at 1-800-375-5283 to receive further instructions on where and how to send your request.

H1B FY 2010 : Few Applicants are Receiving RFE

Many H1B applicants for fiscal year 2010 are receiving request for evidence (RFE). Most of the reported RFEs are regarding the use of old I-129 form (Petition for Non-Immigrant Worker). Recently released form has an additional section to check “Has petitioner received TARP funding”. Senate recently passed a new bill enforcing tougher regulations on TARP funded companies, thus making it difficult to hire H1B workers.

Many lawyers, in order to beat the rush during the first week of April neglected the release of new I-129 form. USCIS is now sending RFEs to such petitioners requesting them to provide information if company is TARP funded. But thats not something one should worry about as providing information for such RFEs is straight forward.

H1B aspirants for FY 2010, who are planning to apply in future should make sure that their lawyer use recent I-129 form. Though replying back to such RFEs is easy, but this will definitely chew up good amount of lead-time, making wait longer for an approval.

Other RFEs reported are those received by few consulting and staffing companies.

1) Employment agreement between Petitioner and Beneficiary;
2) Service Agreement between Petitioner and end-Client;
3) Statement of Work/Purchase Order for Beneficiary indicating his services are required for the next 3 years;
4) Petitioners' 2008 Federal Income Tax returns

Looking at above RFEs, it seems that many consulting and staffing companies would have tough time getting approvals for their beneficiaries. Such petitioners would need SOW/PO from client stating that their service is required for entire tenure of H1B visa. In addition, if there is an applicant who is not on project, it may not be possible for him to get documents associated to RFE number 2.

It's bizarre on USCIS/DOL part to expect client letters, as there may be no client who can foretell the need for next 3 years. Most of these projects are on need-basis and can be as short as 3-5 months. As long as petitioner is paying his employee regularly on H1B visa, is financially sound and not abusing the system, beneficiary should be eligible to receive H1B visa.

H1B applicants for fiscal year 2010, who had applied through consulting and staffing companies should start working on above documents as gathering them would take some time. The time frame given by USCIS is not that long to respond, hence its better to be organized with all your documents.

H1B FY 2010 Applicants Should Start Expecting Approvals

It has been reported that many applicants, who had applied for H1B Cap FY 2010 have started receiving receipts from USCIS. USCIS would usually go on a case to case basis on issuing receipts, but any application filed under Premium Processing (PP) will be given first preference.

Premium Processing Service provides faster processing of applications. Specifically, USCIS provides 15 calendar day processing to those who choose to use this service or USCIS will refund the Premium Processing fee and the relating case will continue to receive faster processing. Within the 15 day calendar period USCIS will issue an approval notice, or where appropriate, a notice of intent to deny (NOID), a request for evidence (RFE) or open an investigation for fraud or misrepresentation. If the notice requires the submission of additional evidence or of a response to intent to deny, a new 15 calendar day period will begin upon the delivery to USCIS of a complete response to the request for evidence or notice of intent to deny.

There is news that many applicants who have filed under Premium processing (PP) have also started receiving their I-797 approvals. So individuals who have filed under PP should start looking out for the emails from their lawyers. Applicants who have filed petition under regular processing should not worry. It usually takes more than 2-3 weeks before one will get H1B receipts from USCIS. This is far better than last year where each applicant had to wait for 30-40 days even to find if they were selected in the lottery. H1B applicants for FY 2010 should consider themselves lucky that this bad economy was infact a ‘Blessing in Disguise’ for them, with no H1B lottery this year.

USCIS Updates Count of FY 2010 H-1B Petition Filings

WASHINGTON April 9, 2009 — USCIS announced an updated number of filings for H-1B petitions for the fiscal year 2010 program.USCIS has received approximately 42,000 H-1B petitions counting toward the Congressionally-mandated 65,000 cap. The agency continues to accept petitions subject to the general cap.

Additionally, the agency has received approximately 20,000 petitions for aliens with advanced degrees; however, we continue to accept advanced degree petitions since experience has shown that not all petitions received are approvable. Congress mandated that the first 20,000 of these types of petitions are exempt from any fiscal year cap on available H-1B visas.

For cases filed for premium processing during the initial five-day filing window, the 15-day premium processing period began April 7. For cases filed for premium processing after the filing window, the premium processing period begins on the date USCIS takes physical possession of the petition.

USCIS will provide regular updates as the processing of FY2010 H-1B petitions continue.

Source: USCIS Update

H1B FY 2010 Filings Reflect Market Condition

Today, USCIS announced that it has not reached the H1B cap for FY 2010. It has been five business days since H1B cap has been opened. USCIS announced it continues to accept H-1B non immigrant visa petitions subject to the fiscal year 2010 (FY 2010) cap. USCIS will continue to monitor the number of H-1B petitions received for both the 65,000 regular cap and the 20,000 U.S. master’s degree or higher educational exemption cap. USCIS mentioned that they would announce to public, the day (final receipt date) when the cap is reached for respective case. The application received on final receipt date would undergo a Mini lottery through computerized generated random selection process. It is not clear as of now whether USCIS will post H1B cap count on daily basis, as they had been doing for so many years or will they just publish the "final receipt date" when cap is reached. If USCIS fails to keep tabs on the updated count on USCIS website, this could be considered as a smart move from their side. By this they could avoid plenty last minute rushed H1B application that are received every year nearing final receipt date, thus reducing their added workload.

It should be recalled that cap for the FY 2009 and FY 2008 were met on first day of April each year, whereas H1B Cap FY 2010 is still open past five business days. USCIS has informed that this year they have received more application under Master’s degree or higher educational exemption cap case whereas number for regular cap is still far from numerical limitation on approved quota. This signifies that demand in H1B filings every year is indicative of the real market condition and America is always in need of skilled workers to thrive in competitive global economy. The filing trend for the fiscal year FY 2010 is reflective of current market condition, inwhere with many unemployed workers available in market there is less need of H1Bs with bachelor’s degree, but unquestionably there is a shortage of personals in few specialized areas which need expertise in highly specific fields that usually require advanced studies.

It should be recalled that author has mentioned in his previous post that America needs talented and skilled workers with advanced degrees and there is a need to reform the immigration system. This calls for total H1B CAP exempt for International students who have earned Masters and PhD from American Universities, thus preventing reverse brain drain of talented individuals who contribute to continuous development of technology in the country. These individuals not only include STEM majors but also Business majors who contribute so much to American Financial System.

Moreover to make America more competitive, there is an acute need to make graduate and post graduate education highly subsidized by US government. This will help every American to get trained in specialized areas requiring expertise. With this done, every American can compete with an international student (F1B) with a higher advanced degree, making it is easy to sustain in any type of economy.

Filing Complaints with US Government regarding mistreatment at Port of Entry (POE)

While the US government and INS/USCIS provides services in a reasonable and fair way at Port of Entry majority of the times, there are times when an immigration officer is rude or abusive. The immigration officer at any US border, represent the very first face of the United States of America, to the incoming visitor. So the immigration officer should be very courteous and service oriented. We know that their job is to safeguard and prevent the entry of any unauthorized person to the country. However, this does not give them an authorization to be rude and arrogant and mistreat visitors. An International traveller visiting the United States has to go through many hassles, such as obtaining visa, purchasing ticket, long journeys across continents or borders, security checks etc. After passing through such ordeals, a warm welcome and courteous tone at Port of Entry would not be a high expectation. If that seems to be too much to ask of the Immigration officers then at least they don't have to go out of their way to be rude and arrogant.

The US government recognizes that sometimes its employees do not provide the kind of service required, and has instituted procedures for filing complaints. While many immigrants often hesitate to file such complaints, fearing that it could result in retaliation, they are necessary to keep the INS informed about the actions of its employees, so that it can properly discipline those who need it, and so that it can institute better training programs. In this case make sure to note down the name and badge number of the Immigration Officer at Port of Entry with the exact time and date you entered US.

Complaints against the INS/USCIS can be made in a number of ways. Those sent to the Justice Department Office of the Inspector General must be made in writing and sent to the following address:

Office of the Inspector General
US Department of Justice
Investigations Division
950 Pennsylvania Avenue, NW Room 4706
Washington, DC 20530

The OIG is the Justice Department’s internal quality control branch.

Complaints may also be filed with the INS Office of Internal Audit. These complaints must also be sent by mail. Complaints will be kept confidential, unlike those made to the OIG. The address to which complaints should be sent is:

Director, Office of Internal Audit
US Immigration and Naturalization Service
425 I St., NW
Room 3260
Washington, DC 20536

Source

Denied Entry to H1B holders at Port of Entry (POE) - A Rumor

There is some concern among H1B holders these days about denied entry to US by Immigration Officer (IO) at Port of Entry (POE) after return from home country or abroad. Though, this may be true in particular cases as with every denied cases with USCIS, but if individual is working for a legitimate company with a valid job offer or employment , and have required paper work to show that he/she is currently employed in good standing with the company, then one should not worry. These reportings are definitely a rumor and have no published news to support them.

Recently two weeks back, I went to Canada for a conference and had no issues getting back to USA. Since I had heard of these rumors, I made sure to carry my latest pay stubs and employment verification letter from my employer. Coming back was as easy as getting out of USA.

Only thing that gets me worried every time I come back to USA is how much acquaintant an Immigration Officer (IO) at POE is of current rules and regulations? During my trip to Canada, I had I-797 from my current employer and valid H1B visa stamp from my past employer. When I handed over my visa and I-797 paperwork, Immigration Officer at Port of Entry was surprised to see two different employer's name on two furnished documents. IO just kept checking each of them for few minutes as if to understand that re-entry to USA with two different documents endorsing two different employer's name is an officially recognized rule. I did not bother to say anything until asked for. After ten minutes, paperwork was handed back to me and formalities for immigration clearance commenced. In the meantime, I made sure to eyeball his name tag for future reference incase things go wrong.

This is not the first time that I experienced this. Similar issue was experienced few years back when I was returning on my F1 visa with I-20 for transferred university. I had to convey it to IO that one need not re-stamp the F1 visa after university transfer, as long as my F1 visa is valid. My suggestion to everyone entering back to US at their respective POE is that they should make a note of Immigration officer’s name and badge number for future reference.

H1B Cap FY 2010 could lead to much needed Reform

For five business days beginning Wednesday, April 1st, United States Citizenship and Immigration Services (USCIS) started accepting petitions for the H-1B for the 2010 fiscal year, which begins Oct. 1. In recent years, visa limits were reached on the first days of the application period.Last year, USCIS published a new rule according to which they will select H1-B visa application received during first five business days through H1B lottery process if cap limit is reached on first day of application. Successively after five business days if cap is not reached, any applications received on the day cap is reached will be used for H1B lottery process. It should be noted that though there is a notion from the last year, that USCIS will accept application for first five business days for H1B lottery if cap is reached anytime within first five days, but this statement has not been explicitly published anywhere this year on USCIS website.

There were wide reports that the H-1B cap filing for FY 2010 will be much lighter this year because of current economic recession and hiring freeze in the companies. With companies laying off so many workers and stringent laws imposed on companies getting bailout money through Trouble Asset Relief Program (TARP), you would expect that H1B cap for FY 2010 will last for few months. But recent article published in New York Times suggests that there still may be rush for H1B visa application this year even as the demands seems to dip. This may be due to large amount of backlog from applicants from last two years, who could not get H1B because of lottery in FY 2009 and FY 2008. Failure to get selected through H1B lottery last year forced these applicants to work on Optional Practical Training (OPT) for more than a year, thanks to the new rule published last year on OPT extension for 17 months for STEM (Science, Technological, Mathematics and Engineering) students. Needless to say big Indian technological companies, who could not get visas last year will try for them this year.

There have been recent reports that Department of Labor (DOL) has become strict on many US based small consulting companies who exploit H1B visa program by filing many H1B application with no legitimate client requirements. These companies are in strict scrutiny by DOL and hopefully will be filing less worker visas this year. There is also information that these small companies to surmount any explanation to DOL this year, plan to file many H1B under Consular Processing (CP). Consular Processing requires applicant to obtain H1B visa stamped before they could work for an employer who filed a petition. This way they will only provide I-797 to their employees when they will have legitimate requirements from the clients.

It has been 3 official days since Cap has been open but there is no formal release on H1B cap count for FY 2010 on USCIS website. There are unconfirmed reports or rumors that on the first day, the agency had received less than 40,000 out of the total cap of 75,820 excluding the free trade special H-1B1 cap numbers for Singapore and Chile (Oh Law firm). Considering the fact that most of the employers had sent in cap petitions on the first day of April, the volume can be considered much lighter this year than that of last year. Those who have filed or will file before the end of the day of April 7, 2009 have good chances to get their H1B application accepted. Only cases that will be subject to the lottery will be those received on final receipt day when cap is reached.

Looking back at those 40,000 numbers for the first day of H1B filing, they seems a lot in this market condition. If cap is reached within few days from now, then there is a specific need to overhaul H1B visa Program plus immediate need to ban some of the participating companies who abuse the system left and right. It is less likely in this economic recession that there is such a high demand for H1B visas when there are so many right candidates available in America especially when unemployment rate hit 8.3% in March 2009.

There is no doubt that America needs talented and skilled workers for continuous economic growth but this should be achieved with rational means and by bringing reform in H1B system through strict regulations by DOL. Major reform in the system also calls for total H1B CAP exempt for International students who have earned Masters and PhD from American Universities thus preventing reverse brain drain of talented individuals who contribute to continuous development of technology in the country. These individuals not only include STEM majors but also Business majors who add so much to American Financial System.